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May 31, 2020

James Cook talks about how changing shopper habits will affect retail companies and which retail categories will benefit and suffer most. He also explains what this will mean for retail real estate.

James is the director of retail research in the Americas for JLL. 

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May 15, 2020

In his book Remarkable Retail, Steve Dennis outlines the strategies that retailers can use to create a customer experience that leaves shoppers wanting more. In this interview, Steve explains which strategies will help retailers the most as they cope with the COVID-19 crisis.

James Cook is the director of...


May 7, 2020

The impact of COVID-19 restrictions will affect some restaurants more than others. Many people will be slow to return to sit-down dining, even after restrictions are lifted. Some chefs may even abandon their restaurants for food trucks or delivery-only operations.  Ken Higman is a director of foodservice consulting at...